FAQ

What is Madebrand NY?
Madebrand NY, founded in 2012, is a contemporary streetwear label that merges classic minimalism with bold silhouettes, offering high-quality, thoughtfully designed garments.

What types of products does Madebrand NY offer?
Madebrand NY offers a curated selection of streetwear including jackets, trousers, knitwear, and accessories. Each item features unique fits, nostalgic design elements, and premium craftsmanship.

How can I stay up to date on events and product launches?
Sign up for our newsletter, Instagram Broadcast Channel, or WhatsApp Channel to receive early access to product drops, exclusive event invites, and brand updates.

Does Madebrand NY offer free shipping?
Yes, we offer free standard shipping on all U.S. orders over $200.

How long does shipping take?

  • Orders are typically fulfilled within 24 hours.

  • Standard U.S. shipping takes 3–5 business days.

  • Express shipping is available at checkout for an additional fee.

How do I return products and how long does it take to process?

  • You have 30 days from the delivery date to initiate a return.

  • Use our Returns Portal to follow the correct process.

  • Once received, your return will be processed within 7–12 business days.

  • Refunds may take additional time depending on your bank or credit card provider.

  • Return shipping costs are the responsibility of the customer and will be deducted from your refund.

RETURNS

For returns email info@madecrewny.com with your order number. 

Do I have to pay tax as an international customer?

  • U.S. customers pay sales tax based on their shipping address.

  • International customers may be subject to customs duties or import taxes.

  • Madebrand NY is not responsible for any import fees imposed by local authorities.

  • All shipments are declared at full value as required by law.

If you refuse a shipment, you are responsible for any incurred shipping, tax, and return fees. These costs will be deducted from your refund.

Is this site secure?
Absolutely. Any personal data you provide to madebrandny.com is encrypted and protected. We do not store your credit card information and will never share your details with third parties.

What if the item I want is sold out?
If an item sells out, we’ll notify you via email. You won’t be charged for out-of-stock items. We’re always restocking popular pieces, so stay tuned through our channels.

How do I use coupon codes?

  • Enter your code at checkout and click “Apply.”

  • Valid codes will instantly update your order total.

  • Personal coupon codes are single-use and valid for 12 months.

  • Promotional codes are valid during the promo period and can be used once per order.

  • Shipping costs are not included in discount calculations.

Where do you ship from?
All orders are processed and shipped from our logistics center in the U.S. We aim to ship quickly and provide estimated delivery times at checkout.

Where is my order confirmation?
After your order is placed, a confirmation email will be sent to the address you provided. Didn’t get it? Check your spam folder or contact info@madecrewny.com.

I need to change something on my order. How can I do that?
Please reach out to us immediately after placing your order. We process most orders within 24–48 hours, so changes may not be possible after fulfillment begins. Contact us at info@madecrewny.com.